Building the Soft and Hard Capacity for Professionals in the Power Industry
Taiwan Power Company
INTRODUCTIONThroughout its history, Taipower has relied on its professional workforce to maintain a high-quality, reliable power supply. Internally, the Company is grappling with a retirement peak, and the related challenge of transferring skills and knowledge from older employees to the next generation. These factors have necessitated the development of an innovative talent training programme that fosters the safe and effective development of new employees. The programme is designed around following goals:
- Active recruitment through multiple channels in order to stabilise the talent pool.
- The cultivation of core competencies and the development of lean power talents.
- The acceleration of cultivation and promotion of outstanding employees.
- The construction of a platform to strengthen the adaptability of employee.
- The introduction of learning technologies that improve the effectiveness of training.
- The recognition of core human resources and the application of multiple training methods to meet learning needs.
FRAMEWORK AND STRATEGYTaipower’s innovative talent cultivation programme has three core components, namely a comprehensive training system and policy, the integration of emerging technologies and the cultivation of a caring, employee-centered environment.
Taipower strives to use emerging technologies and methodologies in all stages of its training system. The introduction of new technologies is to improving employee effectiveness and safety. Recent initiatives included the introduction of e-books on i-Tunes U, a real-time response system, and a micro-learning video platform. The Company is working to fully integrate Virtual Reality (VR) models to enhance training in unsafe environments. To help employees relieve stress and to achieve a healthy work-life balance, Taipower initiated its Heart-to-Heart programme. For more than 30 years, the programme has provided an employee assistance system and worked to create a supportive environment that cares for the mental health needs of employees.
ACHIEVEMENT AND IMPACTAs a public utility, and a major employer, Taipower plays a significant role in establishing employment standards and benchmarks in Taiwan. The Company has consistently sought to cultivate talent and create opportunities for young employees. Accordingly, the Company was recently honoured to be ranked 13th on a list of employers preferred by those entering the workforce in the 2018 Cheers (magazine) annual survey.
The quality of the Company’s training centers was also acknowledged when their training system passed the Talent Quality-Management System (TTQS) Assessment and acquired the “Excellent Enterprise Vocational Training Institute” designation from the Ministry of Labour.
In confirmation of this recognition, the Company has consistently encouraged employees to pursue related licenses and certificates. In 2018, the company’s training system facilitated the achievement of 4,252 certificates and the obtained more than 70,000 certificates by its employees.
FUTURE DIRECTIONStrengthening human resource management is an endless journey for every company that is seeking to achieve sustainable development. As a company in the midst of an energy transition, Taipower is particularly aware of the need to foster young talents in renewable energies and their related systems. In consequence, Taipower has placed a particular focus on developing young professionals to meet its future human resource demands.
In the coming years, Taipower will continue to introduce new technologies for training, and to integrate data from its training courses to improve their effectiveness. The Company will also work towards the use of a big data system to create connections between employees, company needs and training requirements. Moreover, in addition to cultivating the professional abilities of its staff, the Company will continue to use multiple channels to meet the needs of its employee and to construct a healthy, productive and sustainable workplace for all.
Taiwan Power Company (Taipower) was established in 1946. It is an integrated, electric utility company with businesses in power generation, transmission, distribution and services. As of 2018, the Taipower system had a total installed capacity of 44.51 GW. Its primary energy sources include thermal power, hydro power and other forms of renewable energy.