Thanasak Watanathana, the 15th Governor of Metropolitan Waterworks Authority (MWA), graduated from Chulalongkorn University with a bachelor’s degree in Sanitary Engineering in 1978. Right after graduated, Thanasak started working at MWA in 1979 in the Department of Human Resources Development. In spite of working in the different field of what he studied, he actively worked and was eager to learn all kinds of work related to waterworks. Thanasak thought and realized that those were great opportunities to gain various knowledge and experience from experts and professionals who were skilled in field of waterworks system. In 1985, Thanasak shifted to work at Sukhumvit Branch office and was responsible in the Division of water service and distribution support. His main duties were to update maps including areas of piping system and to provide service to customers. With his enthusiasm and positive attitude toward working, he felt that every job was equally important as well as having its own value; therefore, he was pleased and willing to do all assigned work, not only his routine job. As a result, it was not a surprise that Thanasak could quickly learn overall of waterworks system and customer service and constantly make progress in his career path. Until in 2010, he was promoted as Assistant Governor in the line of Planning and Development and in 2012, as Deputy Governor in the line of Services. A year later in October 2013, he was selected as the Governor of MWA.
With 38 years of experience and expertise in the industry of water supply and service, Thanasak has seen the continuous development and operation of MWA under the policy of ‘Waterworks for People’. MWA has delivered waterworks services for the urban areas for 50 years with an obligation to provide raw water resources for waterworks activities which include producing, distributing, and selling treated water in the areas of Bangkok, Nonthaburi and Samutprakan and running other businesses related or beneficial to the waterworks.
Until now, MWA has gradually grown and progressed. By 2016, it was also another year of pride of MWA as its operating results were significantly higher than the previous year, with annual profit of approximately 7 billion baht. Thanasak believes this is a result of improvement of work process by promoting continuous learning and development of employees which by 2016, comprised of more than 4,300 employees in all over 18 branches and head office.
As a result, MWA received various awards in innovation from external agencies such as an excellence award from the Ministry of Finance for the Automatic Chlorine Monitoring and Feeding in the Water Distribution System Project. Besides, the operation of MWA focuses on all groups of stakeholders adhering to the corporate governance and corporate social responsibility principles as well as transparent disclosure for traceability.
To maintain MWA’s excellent performance, Thanasak has speculated about policies and plans to develop the organization to an international level in order to increase the quality of life and promote Thai state enterprises to an international level by engaging more in international forums, seminars, MOU and overseas operations.
MWA has delivered waterworks services for the urban areas for 50 years, Thanasak has expected MWA to be ‘One in ASEAN’ by pushing forward the scheme of ‘MWA ONE’ in order to build MWA to advance higher potential, increase the efficiency of administration and management with the leading level, and be able to provide water supply and service to neighbor countries in the Southeast Asia region. Furthermore, Thanasak aims to support MWA to become a learning organization as Waterworks Academy and Management which encourages and supports constant research and development and innovation.
As being the outstanding executive, Thanasak comes up with the strategy which he calls ‘ONE’.
“O” – One Stop Service. MWA provides not only services but also advises and solutions to all matters concerning waterworks. In case that the customers face any problems, they can contact MWA directly.
“N” – Network. Networking leads to an effective integration among entities including government sector, private sector, associations and all MWA’s employees. Also, networking sustainably and constantly benefits stakeholders.
“E” – Environment. Water is a core resource of MWA. MWA is looking forward to be a leader in resource conservation. This intension will be spread to communities from water source area to household area. Especially, the resource conservation idea should be implanted into young people.
Furthermore all strategies aim to raise the level of customers’ confidence, to build the strength of society and environment by adhering to the 6 core good corporate governance principles which include the Rule of Law, Virtue, Transparency, Participation, Accountability, Efficiency and Effectiveness.
With his effort and entrepreneurial attitude to support MWA to be a high potential organization in ASEAN, Thanasak thinks it is necessary to emphasize on highest potential development, advanced technology and competent employees so as to address rapid changes and to enhance the water supply production process for best quality and lower environmental impacts and production cost. Also, it is needed to promote the development of innovations for fast, proper and efficient services in order to achieve MWA’s principal goal, which is the satisfaction of customers.
Thanasak believes that the gateway to trust establishment and sustainability of growth requires not only the organization’s substantial collaboration, experience and professionalism but also good corporate governance, transparency, honesty and fairness for all parties. Reflecting Thanasak’s strong leadership, the vision of MWA is to be the leading ASEAN water supply provider toward excellence in corporate governance and social responsibilities as “Quality Water for Quality Life”.