Since its conception 18 years ago, Mr Foong Kam Seng (KS) has been the driving force behind the establishment of Medik-Link Sales & Services (“Medik-Link”) as a credible and reputable provider of medical and dental related equipment in Malaysia.
The company has since been consistently recognized as a strong performer in Malaysia. Medik-Link Sales & Services have been awarded numerous Best Performance and Business Partner awards by its principal companies.
Born and bred from the humble origins of the tin-mining village of Kopisan in Gopeng, Perak, KS went on to obtain a Diploma in Electrical & Electronic Engineering from the City & Guilds of London Institute. Upon graduation, he trained as an engineer with a Japanese multi-national corporation that specialized in medical imaging equipments.
The extensive training exposures in Japan sparked what would be a life long passion in the field of medical and dental supply. KS was inspired to develop the local healthcare field by bringing in the best medical and dental technology available. His vision was to create a doctor-client experience that was not only efficient for a professional but also pleasant for patients through the delivery of non-invasive treatments and to expedite recovery time. This vision led to a bricks and mortar establishment when at the height of the recession in 1997, KS decided to forgo his annual income of $250,000.00 to pursue his vision. Armed with vision and a generous capital contribution by his long-term partner, Mr Lee Yew Shin, Medik-Link Sales & Services was born.
Two decades of vigorous expansion, KS has acted as a Managing Director for Medik-Link and its group of affiliated companies.
Mr Foong’s key role is therefore pivotal in leading the direction of the companies’ growth and expansion. Over the years, under his stewardship, he has relentlessly kept abreast the developments of an ever-changing market and thus strategizing the companies’ position in a dynamic landscape.
Always on the move for growth, the company expanded their market base, establishing three new associated companies namely MedicWorld Sdn Bhd, Medik-Link (Sabah) Sdn Bhd and Cheers Healthcare Sdn Bhd between 2009 to 2012.
In addition to physical expansion, Medik-Link also expanded in terms of talent management. Under the direction of an able and experienced group of Directors such as Mr Lee Yew Shin, Mr Robert Chia, Mr Lim Swee Ping and Ms Tey Lee Ping, Medik- Link and its affiliates have been able to expedite the growth of its market presence in Malaysia and with the vision to South East Asia.
In embodying the company’s motto as the provider of innovative dental and medical solutions, the expansion aims to provide the latest innovative technology and cost effective and reliable products to the market. The company’s goal is not just to meet the needs of the Malaysian market but also to provide a long – term commitment in delivering the best possible service to their customers.
Medik-Link’s strong performance in Malaysia garnered recognition through numerous awards from corporations like Philips and Stryker. The company has been awarded the Philips Asean Best Performance Award, Philips Asean Achiever’s Club
and Best Stryker Performance Awards. Medik-Link has also achieved personal milestones as a company with extensive experience in the fit-out and installation of medical equipment and the provision of extensive user training for local hospitals, universities and clinics.
Medik-Link currently has offices in Kuching, Kuala Lumpur and Sabah. These offices have specialized functions in in the management of various fields including healthcare, dentistry, education and servicing.
Today, the Medik-Link brand is synonymous with two core objectives; customer satisfaction and supplier accountability. Medik-Link has positioned itself in the market as one of the leading providers of a reliable source of pre and after-sales support. Its engineering, sales and service team regularly undergoes thorough training from clinical application training to troubleshooting in order to provide the highest standards of healthcare services.
The management culture in Medik-Link to this day reflects the hands-on approach and streamlined efficacy in response to potential issues or client enquiries. The company aims not only to provide cost effective, quality products but also a long-term commitment of quality service.
KS has always been a stout supporter of hard work, a positive attitude and infallible determination. Much of the current company culture stems from KS’s personal ambition to develop a supplier service that does not compromise on quality whether in regard to product, service or customer experience. This ambition translated into his inexhaustible quest in sourcing top-grade imaging, dental and medical equipment from world-renowned brands such as Philip, Stryker, Laerdal, Fujifilm, Bayer, Kavo, Planmeca, and etc.
Similar to the saying whereby behind every successful man there is a strong woman, Medik-Link would not be where it is today without the tireless contribution of the team behind it. Each employee is a professional in their own regard and Medik- Link recognizes these efforts through opportunities for career progression and rewards. The company is a strong believer in teamwork therefore it comes as no surprise that the team often bonds over luncheons and dinners in addition to company holidays together.
For years, the company has specialized not only in the delivery of reliable and cost effective products but also a long-term commitment in providing excellent support service. This commitment to quality enables customers to focus on maintaining their competitive edge in providing the highest standards of healthcare services both locally and regionally. Medik-Link believes that a service should not just be one dimensional but a full customer experience. In embodying a culture that promotes quality and efficiency, Medik-Link believes that the cumulative effect of such a culture would go a long way in bringing the standards of healthcare to new levels in the long-term.
An avid golfer and hi-fi enthusiast in his spare time, KS also donates to the cancer society, a cause close to his heart. Unlike the peribahasa ‘seperti kacang melupakan kulit’, He has always been a Gopeng boy at heart and continuously looks for ways to improve the neighborhood for benefit of the community at large.